Comprehensive Support for BluPointe Partners and Customers
We strive to provide our partners with responsive and comprehensive technical support and training for our data protection and email archiving products. Our channel-only strategy allows us to dedicate more time and resources to each partner’s support needs, at no additional cost. BluPointe engineers handle all support in-house. We promise to work with each partner until all issues have been resolved to everyone’s complete satisfaction.
To contact us, give us a call at (800) 580-9402 or open a ticket by logging in and using the Support menu, Support Center, Create Ticket menu item. You can also open a ticket by sending email to our helpdesk email address (the first time you open a ticket you will see which email address to use).
You can track the status of your open tickets through our helpdesk. Please note that your helpdesk credentials are different from your BluPointe account credentials and are emailed to you each time you open a ticket.
We have a knowledgebase to document best practices and known problem resolutions, as well as reference documentation for our software and a web portal guide.
BluPointe offers comprehensive branded online backup and local backup and email archiving services. Our award-winning, proprietary technology has been protecting customers through our partner network since 2003.